Custom connectors are available on ChatGPT Plus, Pro, Business, Enterprise, and Edu plans. On
Business, Enterprise, and Edu, a workspace administrator may need to enable custom connectors
first.
Add the connector
1
Open connector settings
In ChatGPT, go to Settings → Connectors (you may find custom connectors under an Advanced
or Developer mode toggle depending on your plan).
2
Create a custom connector
Click Create / Add custom connector and fill in:
- Name:
CivicMarketplace - MCP Server URL:
https://mcp.civicmarketplace.com/mcp - Authentication: OAuth (selected automatically)
3
Sign in to CivicMarketplace
Click Connect. A CivicMarketplace sign-in page opens — log in with your normal account and
approve the requested permissions. You’ll be returned to ChatGPT once it’s connected.
4
Use it in a chat
Start a new chat. Enable the CivicMarketplace connector for the conversation (via the + /
tools menu), then ask something like “Find CivicMarketplace suppliers in Texas with cybersecurity certifications.”
Troubleshooting
"There was a problem connecting"
"There was a problem connecting"
Double-check the URL is exactly
https://mcp.civicmarketplace.com/mcp (with https:// and the
trailing /mcp). If it still fails, remove the connector and add it again.Authentication failed after signing in
Authentication failed after signing in
This is usually a stale session. Disconnect the connector completely, then add it again and
sign in fresh.
ChatGPT doesn't use the connector
ChatGPT doesn't use the connector
Make sure the connector is turned on for the current chat in the tools menu, and reference
CivicMarketplace explicitly in your prompt (e.g. “Using CivicMarketplace, …”).
I can't see custom connectors in settings
I can't see custom connectors in settings
Custom connectors require a supported plan, and on managed workspaces they may be disabled by
your administrator. Ask your workspace admin to enable custom MCP connectors.
Next steps
Example prompts
See what you can ask once you’re connected.
Tools and permissions
Review the MCP tools and required permissions.

